The Spa will be delivered on either a trailer or a flat bed vehicle, please ensure that there is adequate access for such a vehicle.

The Spa will be sited using a Spa dolly, consisting of a metal structure with 4 wheels.

Please remember that the Spa can be moved onto its side. This generally allows the spa to be manoeuvred through narrow doors and entrances.

IMPORTANT: The Spa will arrive as a unit and cannot be dismantled.

Are your doors, gates or alleyways large enough (with no prominent obstructions) to allow the Spa to pass through?

Does the Spa need to be taken over lawn or gravel? If so, boards maybe required.

Occasionally, a crane is required to position the Spa (If access is otherwise impossible). This can be arranged for the customer at an additional cost.

Is there enough room to access the Spa once placed in the desired position? It is recommended that there is access to all four sides of the spa. However, the most important access point is underneath the control panel.

As a general rule, we supply two men to deliver and commission your Spa, however, we may need assistance if access is difficult or with larger Spas.

A firm flat surface (i.e. concrete paving slabs or brick paving) is needed to take the weight of the Spa. Spas cannot be sited directly onto grass as they will sink and result in damage to the Spa and the lawn. An incorrect base will invalidate the warranty of the Spa.

An outside tap with a hosepipe will be required in order to fill the Spa.

An approved Electrician is required to install the permanent connection (hardwired) to the main's supply.

In order to switch the Spa off at source, a waterproofed, Isolated switch should be fitted a minimum of two metres from the Spa and a cable run to the back of the Spa with a four metre tail.  N.B. Our installers will only be responsible for the connection of this tail to the Spa which must have been tested prior to installation by a qualified electrician.

From 16 to 30 amp. connection (30mA trip) R.C.D. protected circuit. Amperage required is dependant upon which Spa model is purchased.

IMPORTANT SAFETY NOTE: Any metal objects within reach of the Spa must be earth bonded to the Spa by you Electrician.

A Chemical starter kit is included in the purchase price of your Spa, in order to maintain the quality and safety of your Spa water.

It is important to check the water in your Spa regularly, adding the correct amount of chemicals will keep the Spa water clean and prevents possible damage to Spa components.

Crystal Waters Spas UK recommend and stock Fi-Clor chemicals. Please check our Chemicals page for more information. N.B. Failure to use the appropriate chemicals could invalidate your Spa warranty.

Chemicals should be stored in a cool, dry place - out of reach of children and pets.

Never mix chemicals! Always adhere to the instructions on the packaging. If in doubt, please contact us on 01227 361163.

DO NOT smoke near chemicals, expose to open flame or heat sources.

Keep chemical containers securely closed when not in use.

In case of skin contact of if chemical is accidentally swallowed, follow emergency advice on package label.

Never allow children to use the Spa unless supervised by an adult.

If you are pregnant, have high blood pressure or have any heart condition or are on medication, please consult your G.P. before using the Spa.

Never allow the temperature of the Spa water to exceed 40 degrees centigrade.

DO NOT use a Spa if under the influence of alcohol or drugs as this could lead to unconsciousness and possible drowning.

Prolonged immersion in the hot Spa water may induce Hyperthermia. Hyperthermia occurs when the internal body temperature reaches a level which is several degrees above the normal body temperature of 37 degrees centigrade. Effects include drowsiness, lethargy, unconsciousness and danger of drowning.

Keep the Spa cover on and locked at all times when the Spa is not in use.

Never allow any electrical appliances within 3 metres (10ft) of the Spa, due to the risk of electrocution.

It is advisable to wash the filter cartridge off regularly and clean it with filter cartridge cleaner as is necessary. Cleaner is available from us along with all your chemical needs.